Effective Date: Sept-1-2024
1. Introduction
At Smart Pixel, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our trading software and services. By accessing or using our software, you agree to the terms of this policy.
2. Information We Collect
We may collect various types of personal and non-personal information, including but not limited to:
- Personal Information: Name, email address, phone number, account details, and payment information.
- Usage Data: Information about how you interact with the software, including IP address, device type, browser type, and log data (e.g., timestamps, errors).
- Trading Data: Transaction history, market orders, and analytical preferences.
- Cookies and Tracking: We may use cookies and similar technologies to enhance your experience, track usage patterns, and improve our services.
3. How We Use Your Information
Your personal information is used to:
- Provide and maintain the functionality of the software.
- Facilitate transactions and order execution.
- Offer customer support and respond to inquiries.
- Improve and customize your experience.
- Comply with legal obligations (e.g., financial regulations, KYC requirements).
- Send periodic updates, including software improvements, trading insights, and legal notices.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Sharing Your Information
We may share your information with third parties under the following circumstances:
- Service Providers: To trusted third-party vendors who assist in providing our services, such as payment processors, data storage providers, or customer support tools.
- Legal Obligations: To comply with legal obligations, including government requests, subpoenas, or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
- Analytics and Advertising: To service providers that help us analyze usage patterns or provide targeted advertising. These parties may collect anonymous usage data through cookies and other tracking mechanisms.
5. Security of Your Information
We use industry-standard security measures, including encryption, firewalls, and secure access protocols, to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: The right to request copies of your personal information.
- Correction: The right to request that we correct any inaccurate or incomplete data.
- Deletion: The right to request the deletion of your personal information, subject to legal and regulatory obligations.
- Objection: The right to object to certain data processing practices, such as direct marketing.
- Portability: The right to request that your personal data be transferred to another service provider.
To exercise these rights, please contact us at privacy@flows.trading.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations. Once your information is no longer required, it will be securely deleted or anonymized.
8. International Data Transfers
If you access our software from outside of Belgium, your personal information may be transferred to, stored, and processed in a country other than your own. We take necessary steps to ensure your data is protected, regardless of where it is processed.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes occur, we will notify you via email or through the software. Your continued use of the software after changes are made signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Email: privacy@flows.trading