Flows.Trading subscriptions are non-refundable. When you purchase a plan, you immediately gain access to all included features for the full duration of your billing period, even if you cancel early. Because access is granted instantly and cannot be reversed, payments already completed cannot be refunded.
However, we understand that exceptional situations can occur. In rare and justified cases, refund requests may be reviewed individually. Approval is never guaranteed, but we commit to examining each exceptional case with fairness and transparency.
You may request a refund review if you believe your situation qualifies as exceptional. Examples may include technical issues preventing access despite proper troubleshooting, billing errors, or special circumstances outside your control. Each request is evaluated independently.
Before submitting a request, please note:
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Standard subscription payments are non-refundable
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Refunds are not provided for unused time after cancellation
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Refunds are not issued if the platform was accessible during the billing period
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Exceptional cases are reviewed individually and may require additional information
If you need to request a refund review, you can contact support directly from the application or through the support page on our website. Providing as much detail as possible helps us review your case more efficiently.
This policy ensures clarity for all users while keeping room for fairness when unexpected situations arise.
