You can cancel your subscription at any time with no penalties.
How to Cancel #
- Navigate to Profile → Subscription → Cancel.
- Confirm your cancellation.
- You’ll receive an email confirmation.
What happens after cancellation:
- You retain premium access until the end of your current billing cycle.
- After the billing cycle ends, your account automatically downgrades to the Basic (free) plan.
- Your trading history, saved layouts, and journal data remain intact.
Refund Policy #
Standard policy:
- Subscriptions are generally non-refundable after the billing cycle begins.
- Exceptions may be made on a case-by-case basis (contact support).
Trial period:
- If you cancel during your free trial, you are not charged.
How to request a refund:
- Contact support@flows.trading with your account details and reason for refund request.
- Include your invoice number and billing information.
Important: Refund requests are reviewed individually. While we strive to accommodate reasonable requests, refunds are not guaranteed.
Managing your account and subscription is straightforward on Flows.Trading. Whether you’re updating your profile, changing plans, or managing billing, all the tools you need are accessible from your Profile and Settings menus.
Keep your account secure by regularly updating your password, using strong credentials, and reviewing your connected brokers. Choose the subscription plan that best fits your trading style, and don’t hesitate to upgrade or downgrade as your needs evolve.
